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You can typically expect your items to arrive within 4–7 business days, depending on your location and product availability.
At Northgrid Supply, we want every customer to shop with confidence. If something doesn’t go as planned, we’ve made returns and refunds simple and fair. Here’s how it works:
1. Return Window
You can request a return within 30 days of receiving your order. Unfortunately, we’re unable to accept returns after that time frame.
2. Who Pays for Return Shipping?
3. Damaged or Defective Items
Received something broken or not working properly? Contact us within 30 days. We’ll provide a prepaid return label and once the item is returned and inspected, we’ll issue either a full refund or a replacement—including any original shipping costs.
4. Changed Your Mind?
If you no longer want the item, you can return it within 30 days—as long as it's unused, in its original packaging, and in resellable condition. You’ll need to handle the return shipping, and once we receive and inspect it, we’ll refund the product cost (excluding shipping).
5. Refund Processing
Once we receive and approve your return, we’ll send a confirmation email and issue a refund to your original payment method within 7 business days. Please allow additional time for banks or credit card companies to process and reflect the refund.
If it’s been over 10 business days since your refund was approved and you still don’t see it, contact us at support@northgridsupply.com and we’ll look into it immediately.
6. Restocking Fees
In some cases, a restocking fee may apply depending on the item and return reason. If applicable, we’ll clearly communicate this during your return request process.
The RetroVolt Pro is a moped-style fat-tire electric bicycle designed for city cruising, commuting, and riding across gravel and uneven trails. Its full-suspension system, hydraulic disc brakes, and 20 × 4-inch tires support stable and controlled riding across varied surfaces.
A 52V 20Ah battery provides a stated maximum range of up to 90 miles. The brushless hub motor produces up to 2,000W peak power and 99 N·m of torque, while the Shimano 7-speed drivetrain, half-twist throttle, and five pedal-assist levels provide flexible riding control
The RetroVolt Pro takes braking to the next level with its new hydraulic disc system. Delivering instant, reliable stopping power in any weather, the upgraded brakes provide riders with the confidence to push further. Engineered for smooth precision and total control, the RetroVolt Pro ensures every ride feels powerful, responsive, and secure.
Equipped with a Horst-Link rear suspension and hydraulic front suspension, the RetroVolt Pro expertly absorbs shocks from rough roads, gravel, and uneven trails. This advanced system delivers buttery-smooth rides, ensuring rider comfort and stability while maintaining full handling precision across any terrain.
20" x 4" fat tires offer enhanced grip and traction, ensuring superior control and stability on rugged roads and challenging terrains.
Integrated headlight, turn signals, and parking lights offer easy signaling at the touch of a button—day or night—for enhanced visibility and safer riding.
The intuitive half-twist throttle offers instant acceleration for smooth navigation through traffic and tough roads, while reducing the risk of accidental activation for added safety and control.
Ride solo or with a co-pilot. The RetroVolt Pro's dual saddle design offers a comfortable passenger seat and footrests, ensuring a smooth and secure ride for both you and your companion.
The backlit color display provides essential ride data like speed, mileage, and battery life, ensuring clear visibility and easy monitoring in any lighting condition, day or night.
Warranty: One-year limited warranty from the date the bicycle is received, covering manufacturing defects in materials or workmanship. Free accessories are not covered.
