Product Quality Guarantee

At Northgrid Supply, we stand firmly behind the quality of every product we offer. Your satisfaction is our top priority, which is why all items are backed by a manufacturer’s warranty. For details on specific warranty coverage, please don’t hesitate to contact us.

What If My Product Arrives Damaged?

We take great care in ensuring your order arrives safely, but in the rare event of damage, we’re here to help. Please carefully inspect your package upon delivery. If you notice any visible damage—even to the box—note it when signing for your shipment. If you cannot open the package immediately but suspect possible damage, write “suspect damage” on the delivery receipt.

Should your item arrive damaged, please email clear photos to support@northgridsupply.com, and we’ll quickly arrange a replacement or refund—typically processed within one business day.