Billing Terms and Conditions

1. Introduction

These Billing Terms and Conditions ("Terms") govern the payment obligations and processes between Northgrid Supply ("Company", "we", "us", or "our") and the customer ("Customer", "you", or "your"). By accessing or using our services and purchasing our products, you agree to be bound by these Terms.

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2. Payment Terms

2.1 Pricing

• Prices: All product and service prices are listed in [Currency] and may change without prior notice.

• Taxes and Fees: Prices exclude applicable taxes, duties, or charges unless otherwise specified.

2.2 Payment Methods

We accept the following payment options:

• Credit/Debit Cards: Visa, MasterCard, American Express, Discover, Diners Club.

• Express Checkout: Apple Pay, Google Pay, Shop Pay.

2.3 Payment Due Date

• One-Time Purchases: Payment is due [Specify Due Date, e.g., upon receipt, within 15 days of invoice].

• Subscription Services: Payment is due on the [Specify Billing Cycle, e.g., first day of each month].

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3. Invoicing

• Invoice Issuance: Invoices will be issued [Specify Frequency, e.g., upon order completion, monthly, annually].

• Delivery Method: Invoices will be sent electronically via [Email/Online Portal] to the contact information you provide.

• Customer Responsibility: Ensure all billing information is accurate and up-to-date.

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4. Disputed Charges

• Notification Period: Notify us in writing within [Number of Days, e.g., 15 days] of the invoice date if you dispute any charges.

• Contact Information: Send disputes to [Billing Contact Email/Address] including the invoice number and details of the dispute.

• Resolution: We will investigate and resolve billing disputes promptly.

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5. Refunds and Credits

• Policy Reference: Refunds or credits are provided according to our Return and Refund Policy.

• Processing Time: Approved refunds will be processed to the original payment method within 14 days.

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6. Taxes

• Customer Responsibility: You are responsible for all applicable taxes, including sales tax, VAT, GST, or other charges.

• Tax Exemption: Provide a valid tax exemption certificate at the time of purchase if applicable.

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7. Billing Errors

• Corrections: Any billing errors will be promptly corrected.

• Overcharges: Overcharged amounts will be refunded or credited.

• Undercharges: Undercharged amounts will be invoiced for payment.

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8. Payment Security

• Data Protection: Payment information is handled securely in compliance with industry standards.

• Payment Processor: Payments are processed via [Specify Payment Gateway/Processor]; credit card information is not stored on our servers.

• SSL Encryption: Transactions are secured using SSL encryption.

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9. Changes to Billing Terms

• Modification Rights: We may modify these Terms at any time.

• Notification of Changes: Updates will be posted on northgridsupply.com.

• Acceptance of Changes: Continued use of services constitutes acceptance of the updated Terms.

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10. Limitation of Liability

• No Liability for Indirect Damages: We are not liable for indirect, incidental, special, consequential, or punitive damages arising under these Terms.

• Maximum Liability: Liability is limited to the amount paid by you for services in the [Time Period, e.g., six months] preceding the event giving rise to the claim.

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11. Governing Law

• Jurisdiction: These Terms are governed by the laws of [Your Country/State], without regard to conflict of law principles.

• Venue: Any legal action will be brought exclusively in courts located in [Your Jurisdiction].

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12. Contact Information

For billing questions or concerns, contact us:
Company Name: Northgrid Supply
Address: 12584 W Alabama Way, Lakewood, CO 80228
Email: support@northgridsupply.com
Phone: (888) 287-1017
Website: northgridsupply.com

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13. Entire Agreement

These Billing Terms and Conditions, along with our Terms of Service and Privacy Policy, form the entire agreement regarding billing matters and supersede all prior agreements.

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Acknowledgment

By using our services or purchasing our products, you acknowledge that you have read, understood, and agree to these Billing Terms and Conditions.