Return and Refund Policy

1. Scope and Intent

This Return and Refund Policy applies to all purchases made through the Northgrid Supply website located at northgridsupply.com ("Website").

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2. Contact Information

For questions about returns and refunds, please contact our Customer Service team:
Email: support@northgridsupply.com
Phone: [Customer Service Phone Number]
Address: [Company Address]

Hours: [Monday–Friday, Your preferred time, Timezone]

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3. Return Eligibility

Customers in [Selling Countries/Regions] have the right to cancel their purchase and return the product within [Number of Days, e.g., 14 days] of receipt without providing any reason, subject to the conditions outlined below.

3.1 Conditions for Return

• Unused and Undamaged: The item must be unused, undamaged, and in the same condition that you received it.

• Original Packaging: The item must be in the original packaging, with all labels and tags attached.

• Proof of Purchase: A receipt or proof of purchase is required.

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4. Return Process

4.1 Initiating a Return

To initiate a return:

• Contact Customer Service: Email us at support@northgridsupply.com or call [Customer Service Phone Number] within [Number of Days] days of receiving your order.

• Provide Details: Include your order number and a detailed reason for the return.

• Return Authorization: After reviewing your request, we will provide return instructions and, if applicable, a Return Merchandise Authorization (RMA) number and a prepaid shipping label.

4.2 Preparing Your Return

• Package the Item Safely: Securely pack the item in its original packaging.

• Include Documentation: Include the return authorization form and any necessary supporting documents or images.

• Attach Shipping Label: Download and print the return shipping label provided in our email and affix it to the package.

4.3 Shipping the Return

• Shipping Method: Use a trackable courier service.

• Return Window: Ship the item within [Number of Days] days after receiving the return authorization.

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5. Return Shipping Costs

No cost to the customer for return shipping (covered by Northgrid Supply).

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6. Specific Return and Refund Conditions

6.1 Returns Due to Change of Mind

• Eligibility: Items must be unused, undamaged, and in original packaging. Return request must be made within [Number of Days] days of receipt.

• Refund: Refund issued to the original payment method, minus a 25% restocking fee.

6.2 Defective or Damaged Goods

• Notification: Contact us within [Number of Days, e.g., 48 hours] of receiving the item.

• Documentation: Provide photos or videos of the defect or damage.

• Resolution: Replacement or full refund, including return shipping costs.

6.3 Incorrect Product Received

• Notification: Inform us immediately upon receipt.

• Resolution: We will arrange for the incorrect item to be returned (at our expense) and ensure you receive the correct product.

6.4 Product Never Arrived

• Notification: Contact us if your product does not arrive within the estimated delivery time.

• Resolution: Investigation with the carrier; if confirmed lost, a full refund or replacement product will be offered.

6.5 Order Cancellation

• Before Shipment: Cancel your order for a full refund if it has not yet shipped.

• After Shipment: Follow the return procedure after receiving the product.

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7. Exceptions to the Return Policy

Non-returnable and non-refundable items include:

• Custom or Personalized Products: Items made to specifications or clearly personalized.

• Perishable Goods: Food, flowers, newspapers, or magazines.

• Intimate or Sanitary Goods: Underwear, swimwear, and personal care items unless unopened and unused.

• Gift Cards and Downloadable Software Products

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8. Refunds

8.1 Refund Conditions

• Approval: Refunds issued after we receive and inspect the returned item.

• Notification: We will notify you via email regarding the approval or rejection of your refund.

• Condition: Items must meet the return eligibility criteria outlined in Section 3.

8.2 Refund Processing

• Method: Refunds processed to the original payment method used at the time of purchase.

• Time Frame: May take up to [Number of Days, e.g., 14 days] to appear in your account.

8.3 Partial Refunds

Partial refunds may apply in certain situations, such as:

• Condition Issues: Items not in original condition, damaged, or missing parts for reasons not due to our error.

• Late Returns: Items returned more than [Number of Days] days after delivery.

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9. Exchanges

• Eligibility: Defective, damaged, or incorrect items can be replaced.

• Process: Request an exchange by contacting support@northgridsupply.com.

• Shipping Costs: No cost to the customer (covered by Northgrid Supply).

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10. Timelines

• Return Window: Report and ship returns within [Number of Days, e.g., 14 days] of receiving the product.

• Return Processing: Refund processed within [Number of Days, e.g., 14 days] after inspection.

• Refund Period: Refund may take up to [Number of Days, e.g., 14 days] to appear in your account.

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11. Legal Rights

This Return and Refund Policy does not affect any statutory rights you may have under applicable law.

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12. Questions and Support

For more information:

• Visit our FAQ Page

• Contact our Customer Service team:
  Email: support@northgridsupply.com
  Phone: [Customer Service Phone Number]

Note: By making a purchase on our Website, you agree to this Return and Refund Policy.

Northgrid Supply
Phone: [+1 (000) 000-0000]
Email: support@northgridsupply.com
Business Hours: [insert hours and time zone]
Address: [insert physical US address. If N/A remove this part]