You can typically expect your items to arrive within 4–7 business days, depending on your location and product availability.
What is your Return Policy?
At Northgrid Supply, we want every customer to shop with confidence. If something doesn’t go as planned, we’ve made returns and refunds simple and fair. Here’s how it works:
1. Return Window
You can request a return within 30 days of receiving your order. Unfortunately, we’re unable to accept returns after that time frame.
2. Who Pays for Return Shipping?
If your item arrives damaged, defective, or incorrect, we’ll cover the return shipping cost.
If you’re returning an item because you changed your mind, you’ll be responsible for return shipping fees.
3. Damaged or Defective Items
Received something broken or not working properly? Contact us within 30 days. We’ll provide a prepaid return label and once the item is returned and inspected, we’ll issue either a full refund or a replacement—including any original shipping costs.
4. Changed Your Mind?
If you no longer want the item, you can return it within 30 days—as long as it's unused, in its original packaging, and in resellable condition. You’ll need to handle the return shipping, and once we receive and inspect it, we’ll refund the product cost (excluding shipping).
5. Refund Processing
Once we receive and approve your return, we’ll send a confirmation email and issue a refund to your original payment method within 7 business days. Please allow additional time for banks or credit card companies to process and reflect the refund.
If it’s been over 10 business days since your refund was approved and you still don’t see it, contact us at support@northgridsupply.com and we’ll look into it immediately.
6. Restocking Fees
In some cases, a restocking fee may apply depending on the item and return reason. If applicable, we’ll clearly communicate this during your return request process.
A foldable dual-motor electric scooter built for short-distance commuting, campus travel, city riding, and recreational use. Dual 500W motors provide up to 2,200W peak power with a verified top speed of 25 mph and a maximum range of 25 miles.
The 48V 13Ah lithium-ion battery, C-type spring suspension, mechanical disc brakes with EABS, and 8-inch pneumatic road tires provide a practical combination of power, control, and ride comfort. Its folding design and aluminum construction also support everyday transport and storage.
25 MILESRange
25 MPHTop Speed
2200WPeak Power
48V 13AHBattery Capacity
20 DEGREESClimbing Angle
265 LBSMax Load
Key Features
Dual-Motor Power: Two 500W motors provide up to 2,200W peak power.
25 MPH Top Speed: Maximum verified speed is 25 mph.
25-Mile Range: Provides a maximum range of up to 25 miles.
25 Nm Torque: Delivers up to 25 Nm of torque.
Dual Suspension: C-type spring suspension helps absorb bumps and maintain stability across varying road conditions.
Mechanical Disc Brakes: 120mm disc brakes work with EABS for controlled braking.
8-Inch Pneumatic Tires: Tubed road tires with split rims provide traction and simplify tire maintenance.
Battery Management System: Smart BMS monitors battery health and provides protection during operation.
NFC Display: Display incorporates NFC functionality and throttle controls.
Integrated Lighting: Front, side, and rear LED lighting is provided.
Aluminum Construction: Aluminum construction combines strength with reduced overall weight.
The arrival of dual system is beyond your imagination
Lightweight, but Still High Strength
Compared to traditional steel, it significantly reduces the overall weight of the e-scooter without compromising strength and stability. This high-strength alloy can effectively resist various harsh conditions, including uneven surfaces, sudden collisions, and external corrosion. Its excellent mechanical properties ensure stability and durability over time, extending the overall lifespan.
Swift Stops with Lightweight Build
Ride light and stop fast with the Kaabo Mantis 8. Its lightweight design allows easy handling and quick, safe stops. Reliable mechanical disc brakes with EABS make every commute secure.
8" Pneumatic Tubed Tires
Delivering excellent traction across all surfaces, from rugged trails to smooth tarmac. The new model also features split rims for quick and easy maintenance, ensuring both performance and convenience on every ride.
Long-Lasting, Protected, Secure
The 48V 13Ah lithium-ion battery houses 78 high-energy 18650 cells, delivering reliable power for every ride. Its smart BMS monitors battery health and provides protection during operation. Fully UL 2271 certified, it meets safety standards in New York and other states, ensuring safe, dependable performance.
Certifications: UL Certified, FCC Compliant, UN38.3, MSDS, IEC 62133
Battery Certification: UL2271
Size Guide and Geometry
Unfolded Size: 45.7″ × 22.0″ × 46.9″
Folded Size: 45.7″ × 22.0″ × 18.9″
Box Size: 48.0″ × 11.2″ × 22.4″
Load Capacity: 265 lbs
Net Weight: 55 lbs
Package Weight: 66 lbs
Included
Standard Charger
User Manual
Tool Kit
4 Nut Covers
Warranty
Limited warranty coverage applies to manufacturing defects in materials and workmanship under normal personal use. Coverage begins on the date of delivery, applies only to the original purchaser, is non-transferable, and applies only to scooters purchased directly from KaaboUSA.com. Kaabo USA Warranty Policy
12-Month Coverage: Battery, motors, controllers, dashboard, and lights.
Consumable Parts: Not covered by the limited warranty.
30-Day Ride Protection Guarantee: For a verified manufacturing defect involving the motor, controller, or battery that makes the scooter inoperable within 30 days, return shipping costs are covered for repair, replacement, or refund, subject to warranty terms and claim approval.
After 30 Days: Standard warranty terms apply, and customers are responsible for shipping costs when shipment to Kaabo USA is required for inspection or repair.
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Frequently Asked Questions
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SATISFACTION GUARANTEED
If your order arrives defective or fails to
function properly, you will receive a full 100% refund!
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