You can typically expect your items to arrive within 4–7 business days, depending on your location and product availability.
What is your Return Policy?
At Northgrid Supply, we want every customer to shop with confidence. If something doesn’t go as planned, we’ve made returns and refunds simple and fair. Here’s how it works:
1. Return Window
You can request a return within 30 days of receiving your order. Unfortunately, we’re unable to accept returns after that time frame.
2. Who Pays for Return Shipping?
If your item arrives damaged, defective, or incorrect, we’ll cover the return shipping cost.
If you’re returning an item because you changed your mind, you’ll be responsible for return shipping fees.
3. Damaged or Defective Items
Received something broken or not working properly? Contact us within 30 days. We’ll provide a prepaid return label and once the item is returned and inspected, we’ll issue either a full refund or a replacement—including any original shipping costs.
4. Changed Your Mind?
If you no longer want the item, you can return it within 30 days—as long as it's unused, in its original packaging, and in resellable condition. You’ll need to handle the return shipping, and once we receive and inspect it, we’ll refund the product cost (excluding shipping).
5. Refund Processing
Once we receive and approve your return, we’ll send a confirmation email and issue a refund to your original payment method within 7 business days. Please allow additional time for banks or credit card companies to process and reflect the refund.
If it’s been over 10 business days since your refund was approved and you still don’t see it, contact us at support@northgridsupply.com and we’ll look into it immediately.
6. Restocking Fees
In some cases, a restocking fee may apply depending on the item and return reason. If applicable, we’ll clearly communicate this during your return request process.
The Himiway D5 Zebra is an all-terrain electric fat bike built for riders who want strong power, long range, and stability across changing surfaces. Its 6061 aluminum frame, 26" x 4.0" Kenda fat tires, front suspension, and 400 lb payload capacity make it suitable for trail riding, commuting, camping, snow-packed paths, sand, mud, and everyday outdoor use.
Powered by a 750W brushless geared hub motor and a Samsung/LG 48V 20Ah battery, the D5 Zebra delivers up to 80 miles of range with dependable support for longer rides. It also features torque sensor pedal assist, hydraulic disc brakes, Shimano 7-speed drivetrain, thumb throttle, LCD display with USB charger, rear rack, fender kit, and a 3.0A fast charger for practical all-terrain riding.
Why Riders Choose the D5
750W motor for strong trail performance
26" x 4.0" fat tires for added traction on mixed terrain
Suspension system to help smooth out rough paths
Up to 80 miles of range for longer rides
Built for snow, sand, mud, gravel, and mountain trails
Suitable for riders from 5'3" to 6'5"
Built for Fat Tire Adventures
The D5 is designed to handle challenging terrain with confidence. Its wide fat tires help improve grip and stability on snow-packed trails, deep sand, muddy paths, and uneven mountain routes.
Mountain eBike Technology
The D5 includes practical components made for trail riding and everyday control. Its Shimano Altus 7-speed gear system helps riders adjust to climbs and changing terrain, while hydraulic brakes provide dependable stopping power.
Key Features
750W motor
26" x 4.0" fat tires
Up to 80-mile range
Shimano Altus 7-speed gear system
Hydraulic brakes with 180 mm rotors
Torque sensor with 85 Nm power support
Rider height range: 5'3" to 6'5"
Free shipping
2-year warranty
15-day returns
Torque
Sensor
960 Wh
Samsung/LG Battery
80 Miles
Max Range 1
750W
Motor
20+ Mph
Top Speed 2
400 lb.
Max Payload
960Wh Samsung/LG Lithium-Ion Battery
The 960Wh Samsung/LG lithium-ion battery is built with 5000mAh cells to support strong range, stability, and safety. A single charge can provide up to 60 miles on pure electric power and up to 80+ miles with pedal assist. The battery is removable and designed to maintain 80% capacity after 1,000 charge cycles.
Removable built-in battery
60 to 80+ miles per charge
400 lb Payload With 2X Thicker Frame
The D5 features an upgraded 6061 aluminum frame that is 2 times thicker than conventional bike frames. Its integrated battery design helps maintain stability while supporting up to 400 lb of payload capacity, making it suitable for off-road riding, heavier loads, and demanding outdoor use.
Aerospace-grade aluminum frame
400 lb payload capacity
Fast Acceleration, Strong Climbing, and Longer Motor Lifespan
The 750W upgraded brushless geared hub motor is designed for strong acceleration and confident climbing across rugged terrain. Its updated inner ring supports high-temperature resistance and better heat dissipation, helping reduce motor wear and support longer-lasting performance.
750W motor power
86 Nm max motor torque
The Advantages of a Torque Sensor
A torque sensor delivers power based on how hard you pedal, creating a smoother and more natural riding feel. It helps amplify your effort, improves power efficiency, and can support longer battery range compared with a basic cadence sensor.
Hydraulic Brakes
Hydraulic brakes provide superior braking performance and durability. With proper maintenance, there won't be a decline in braking power for 5 years.
48V 500LM Luminosity Spotlight
The Himiway independent R&D luminosity spotlight is 20% brighter than LED light. Visibility is improved to guarantee your safety while riding at night.
Customized Integrated Brake Light
The automatic brake light with Himiway logo will be activated whenever you use the brake, which can prevent rear-end collisions while riding at night.
Thumb Throttle
The thumb throttle are designed for professional cycling enthusiast. Your both hands are more capable of keeping the balance of Himiway Rhino/Rhino pro.
Kenda All-terrain Fat Tire
26"x4" Kenda K-shield fat tires provide strong grip and traction on rugged roads. Even on the most challenging terrains and weather conditions, these fat tires can guarantee your safety and offer you an easy and smooth riding experience.