You can typically expect your items to arrive within 4–7 business days, depending on your location and product availability.
What is your Return Policy?
At Northgrid Supply, we want every customer to shop with confidence. If something doesn’t go as planned, we’ve made returns and refunds simple and fair. Here’s how it works:
1. Return Window
You can request a return within 30 days of receiving your order. Unfortunately, we’re unable to accept returns after that time frame.
2. Who Pays for Return Shipping?
If your item arrives damaged, defective, or incorrect, we’ll cover the return shipping cost.
If you’re returning an item because you changed your mind, you’ll be responsible for return shipping fees.
3. Damaged or Defective Items
Received something broken or not working properly? Contact us within 30 days. We’ll provide a prepaid return label and once the item is returned and inspected, we’ll issue either a full refund or a replacement—including any original shipping costs.
4. Changed Your Mind?
If you no longer want the item, you can return it within 30 days—as long as it's unused, in its original packaging, and in resellable condition. You’ll need to handle the return shipping, and once we receive and inspect it, we’ll refund the product cost (excluding shipping).
5. Refund Processing
Once we receive and approve your return, we’ll send a confirmation email and issue a refund to your original payment method within 7 business days. Please allow additional time for banks or credit card companies to process and reflect the refund.
If it’s been over 10 business days since your refund was approved and you still don’t see it, contact us at support@northgridsupply.com and we’ll look into it immediately.
6. Restocking Fees
In some cases, a restocking fee may apply depending on the item and return reason. If applicable, we’ll clearly communicate this during your return request process.
The Himiway A7 Pro Commuter eBike is a full-suspension urban commuter electric bike designed for daily riders, city professionals, and cycling enthusiasts who want comfort, control, and mid-drive performance. Its 6061 aluminum frame, step-through design, full suspension system, and polished seamless look make it well suited for city streets, park paths, and everyday commuting.
Powered by an ANANDA M100 48V 500W mid-drive motor with 130Nm of torque, the A7 Pro delivers responsive acceleration and smooth support for hill climbing and urban riding. It features a Samsung/LG 48V 15Ah battery, Shimano 9-speed drivetrain, Shimano hydraulic disc brakes, Schwalbe Super Moto-X tires, and integrated safety features for a refined commuter eBike experience.
Best For:
Premium city commuters and urban professionals
Riders tackling steep hills with 130 Nm of torque
Cyclists who prefer the natural, responsive feel of a mid-drive torque sensor
Riders looking for an easy-to-mount step-through frame with seamless styling
Riders who prioritize built-in security and advanced safety features
Why Choose the A7 Pro?
Elite mid-drive power with a 500W motor and 130 Nm of torque for smooth hill climbing
Seamless aesthetics with an aerospace-grade aluminum frame and polished, weld-free joints
Advanced four-bar linkage full suspension to help smooth out rough city streets
Detachable 720Wh Samsung/LG battery with up to 50 miles of range
Integrated ABUS rear-wheel lock for added city security
180 mm Shimano hydraulic brakes and auto-illuminating brake lights for added safety
Key Features
Full
Suspension
500 W
Mid-Drive Motor
Torque
Sensor
Hydraulic
Brakes
9 Speed
Shimano Derailleur
720 Wh
Samsung/LG Battery
Enhanced Safety
Auto-Illuminating Brake Light
Frame-integrated taillights illuminate automatically when braking, helping improve safety and visibility during night rides.
Highlight at braking
Always on at night
Shimano 9-Speed Gear Shift System
Versatile shifting helps provide better control across different riding conditions, while the responsive pedal-assist system helps tailor the ride to your needs.
500W Torque-Sensing Mid-Motor
Equipped with a responsive torque-sensing mid-motor, the A7 Pro offers swift, powerful ascents and quick starts, ideal for challenging terrains.
500 WMid-Drive Motor
130 NmTorque
The A7 Pro's torque sensor intelligently adjusts electric assist in real-time, ensuring efficient, controlled cycling. This precise modulation offers a smoother ride, conserving energy while enhancing rider safety and stability.
FUSION TECH
Superior craftsmanship for elite performance.
Flawless aerospace-grade aluminum frame, expertly polished for a seamless, weld-free finish.
300 lb.Payload Capacity
77 lb.with Battery
Seamlessly blends mountain bike technology into urban cycling, enhancing comfort, safety, and providing a smoother ride by effectively absorbing shocks and reducing vibrations.
LONG RANGE EBIKE EXPERT
720Wh High-Efficiency Battery
High-capacity 720Wh LG battery, 48V 15Ah, detachable and built with durable 21700 Li-ion cells for extended range and performance
50 MilesPer Charge1
8.8 lb.Battery Weight
1 - The range can be affected by several factors like rider weight, incline, and pedal-assist levels, etc.
Safeguarding your ride with intelligent battery protection for enhanced longevity and performance.
Short Circuit Prevention
Over-load Prevention
Reverse Prevention
Wiring Protection
Over-current Prevention
Over-charging Over-discharging
Cell Balancing
Temperature Control
Shimano Hydraulic Disc Brake
Hydraulic disc brakes deliver strong, consistent stopping power with minimal maintenance for safer everyday riding.
Hydraulic braking
180 mm disc brake
ABUS Lock
Secure the bike with a click using the robust, integrated rear-wheel lock. It is designed for theft deterrence and resilience against daily wear and extreme weather.