You can typically expect your items to arrive within 4–7 business days, depending on your location and product availability.
What is your Return Policy?
At Northgrid Supply, we want every customer to shop with confidence. If something doesn’t go as planned, we’ve made returns and refunds simple and fair. Here’s how it works:
1. Return Window
You can request a return within 30 days of receiving your order. Unfortunately, we’re unable to accept returns after that time frame.
2. Who Pays for Return Shipping?
If your item arrives damaged, defective, or incorrect, we’ll cover the return shipping cost.
If you’re returning an item because you changed your mind, you’ll be responsible for return shipping fees.
3. Damaged or Defective Items
Received something broken or not working properly? Contact us within 30 days. We’ll provide a prepaid return label and once the item is returned and inspected, we’ll issue either a full refund or a replacement—including any original shipping costs.
4. Changed Your Mind?
If you no longer want the item, you can return it within 30 days—as long as it's unused, in its original packaging, and in resellable condition. You’ll need to handle the return shipping, and once we receive and inspect it, we’ll refund the product cost (excluding shipping).
5. Refund Processing
Once we receive and approve your return, we’ll send a confirmation email and issue a refund to your original payment method within 7 business days. Please allow additional time for banks or credit card companies to process and reflect the refund.
If it’s been over 10 business days since your refund was approved and you still don’t see it, contact us at support@northgridsupply.com and we’ll look into it immediately.
6. Restocking Fees
Change-of-mind returns are subject to a 25% restocking fee. Damaged, defective, or incorrect items are not charged a restocking fee.
The Brawny XM MTB Mountain Electric Bike is an off-road electric mountain bike built around a 6061 aluminum alloy frame with front and rear suspension. It combines 26 in. x 4.8 in. fat tires with an air suspension fork and rear air suspension for riding across uneven terrain.
Its electric system uses a 1000W motor with 1200W peak output and 160Nm of torque, paired with a removable 48V 20Ah, 960Wh lithium-ion battery with LG cells. The bike supports speeds up to 37 MPH with pedal assistance and up to 20 MPH using the throttle.
A torque sensor, 6 pedal-assist levels, hydraulic disc brakes, TFT color display, Shimano drivetrain components, and front and rear lighting complete the riding system. Two selectable frame sizes, 17 in. and 19 in., are provided for different rider-height and inseam ranges.
MOTOR
1000W
AVG. RANGE
75 Miles
SENSOR
Torque Sensor
TOP SPEED
37 MPH
BATTERY
48V 20AH
PAYLOAD CAPACITY
385 lbs
Key Features
Brawny XM
Unlock the freedom to conquer any terrain with the Brawny Electric Bike and redefine your limits with every ride. Crafted from lightweight aluminum alloy, the Brawny features a sleek frame with integrated front and rear suspension, offering 139mm of plush travel. It’s designed to absorb bumps and smooth out rough terrain, ensuring a comfortable and controlled ride.
Unstoppable Power
Equipped with a robust 1000W motor (peaking at 1200W) and delivering an impressive 160Nm of torque, the Brawny effortlessly powers through inclines and rough landscapes, making every ride exhilarating.
Suspension and Brake
Take on rough terrains with confidence thanks to the air suspension fork with 100mm travel and lockout feature, coupled with a Rockshox RS-MNR-R-C4 rear suspension for 44mm travel and external rebound adjustment. Tektro hydraulic disc brakes with 180mm discs and a power-cut-off function ensure reliable stopping power under any conditions.
Smart Display and Speed
Navigate with confidence using the TFT Smart Easy Read Display, featuring a colorful screen and backlight for easy readability in all conditions. Enjoy speeds up to 37 MPH with pedal assist and up to 20 MPH on throttle mode, ensuring a swift and responsive ride.
Long-Lasting Battery
The Brawny boasts a removable 48V 20Ah Lithium-ion battery with LG cells, providing up to 85 miles on pedal assist and 60 miles on throttle mode on a single charge. The included 48V 3 Amp charger replenishes the battery in approximately 7 hours, keeping you ready for your next adventure.
Pedal & Gear System
Tailor your ride with 6 levels of pedal assist, seamlessly integrated with a Shimano Deore 11-speed rear derailleur, Shimano 10-speed thumb shift lever, and a 48T crankset for smooth shifting and efficient power transmission.
Specifications
Class: Off-Road
Maximum Speed: Up to 37 MPH on pedal assist; 20 MPH on throttle
Average PAS Range: 75 miles
Maximum Level 1 Range: Up to 85 miles
Throttle Range: 60 miles
Frame: 6061 aluminum alloy with internal battery, front and rear suspension
Frame Travel: 139 mm
Fork: Air suspension fork with 100 mm travel and lockout
Rear Suspension: RockShox RS-MNR-R-C4 184 x 44 air spring with 44 mm travel and external rebound adjustment
Rims: Aluminum 26 in., 36H front and rear
Spokes: Black stainless 13G x 255/257 mm, front and rear
Hubs: Disc nutted front/rear axles
Tires: Kenda 26 in. x 4.8 in. fat tires
Tire Size: 26 in. x 4.8 in.
Battery: Removable internal lithium-ion, 48V 20Ah, 960Wh, LG cells
Charger: 48V 3 Amp
Approximate Charging Time: 7 hours
Motor: 1000W, peak 1200W
Maximum Motor Torque: 160Nm
Display: TFT Smart Easy Read Display with backlight and color screen
Pedal Assist: 6 levels
Sensor: Torque sensor
Throttle: Throttle on demand from a complete stop
Front Light: 48V LED, 80 LUX
Rear Light: Rear blinking light
Shifter: Shimano 10-speed thumb shift
Crankset: 170 mm with 48T
Freewheel: Shimano 11-42T, 10-speed cassette
Pedals: Alloy platform
Chain: KMC 134-link, 10-speed
Rear Derailleur: Shimano Deore RD-M4120, 11-speed
Saddle: Comfortable wide saddle
Seatpost: Forged alloy, Ø31.6 x 300 mm
Seat Clamp: Ø38.1 mm quick release
Stem Bar Bore: Ø31.8 mm
Stem Clamp I.D.: Ø28.6 mm
Stem Height: 60 mm
Stem Rise: 6°
Handlebar: Aluminum Ø31.8 mm
Handlebar Width: 740 mm
Headset: Sealed bearing headset
Grips: Ergonomic comfort
Brakes: Tektro hydraulic disc brakes with 180 mm discs and power cut-off function
Kickstand: Rear mount, included
Fenders: Not included
Rear Rack: Not included
Net Weight: 82 lbs. / 37.2 kg, including battery
Gross Weight: 111 lbs. / 50.5 kg
Battery Weight: 11.4 lbs. / 5.15 kg
Maximum Load Capacity: 385 lbs. / 175 kg, including cargo
Product Size: 2100 x 1158 x 745 mm
Packing Size: 1700 x 350 x 900 mm
Size Guide
17 in. Frame
Recommended Rider Height: 5 ft. 5 in. - 6 ft. 4 in. / 165 - 192 cm
Recommended Inseam: 31 in. - 35 in. / 78 - 89 cm
Total Length: 2087 mm
Head Tube Length: 150 mm
Seat Tube: 432 mm
Handlebar Height: 1158 mm
Wheelbase: 1318 mm
Standover Height: 774 mm
Reach: 469 mm
Seat Height Min/Max: 841/1040 mm
19 in. Frame
Recommended Rider Height: 5 ft. 6 in. - 6 ft. 5 in. / 168 - 195 cm
Recommended Inseam: 33 in. - 36 in. / 80 - 92 cm
Total Length: 2100 mm
Head Tube Length: 150 mm
Seat Tube: 483 mm
Handlebar Height: 1158 mm
Wheelbase: 1331 mm
Standover Height: 823 mm
Reach: 475 mm
Seat Height Min/Max: 890/1090 mm
Size Difference: The 19 in. frame is intended for a slightly taller rider range and has a longer total length, seat tube, wheelbase, standover height, reach, and higher minimum/maximum seat-height range than the 17 in. frame. Both sizes list the same 150 mm head tube length and 1158 mm handlebar height.
Included
Electric Bike x 1
Charger x 1
Battery x 1
Front Light & Reflector Combo x 1
Rear Blinking Light x 1
Pedals x 2
Instruction Manual x 1
Allen Wrench x 1
Spare Spokes x 2
Warranty
2-year initial warranty service applies to bikes purchased after March 22, 2024. Battery packs are covered for 2 years from the date of original retail purchase or up to 300 charging cycles, whichever occurs first. The motor, controller, display, charger, and throttle are covered for 2 years from the date of purchase. Bicycle frames are covered for 2 years against manufacturing defects, while mechanical components are covered for 1 year against manufacturing defects.
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