You can typically expect your items to arrive within 4–7 business days, depending on your location and product availability.
What is your Return Policy?
At Northgrid Supply, we want every customer to shop with confidence. If something doesn’t go as planned, we’ve made returns and refunds simple and fair. Here’s how it works:
1. Return Window
You can request a return within 30 days of receiving your order. Unfortunately, we’re unable to accept returns after that time frame.
2. Who Pays for Return Shipping?
If your item arrives damaged, defective, or incorrect, we’ll cover the return shipping cost.
If you’re returning an item because you changed your mind, you’ll be responsible for return shipping fees.
3. Damaged or Defective Items
Received something broken or not working properly? Contact us within 30 days. We’ll provide a prepaid return label and once the item is returned and inspected, we’ll issue either a full refund or a replacement—including any original shipping costs.
4. Changed Your Mind?
If you no longer want the item, you can return it within 30 days—as long as it's unused, in its original packaging, and in resellable condition. You’ll need to handle the return shipping, and once we receive and inspect it, we’ll refund the product cost (excluding shipping).
5. Refund Processing
Once we receive and approve your return, we’ll send a confirmation email and issue a refund to your original payment method within 7 business days. Please allow additional time for banks or credit card companies to process and reflect the refund.
If it’s been over 10 business days since your refund was approved and you still don’t see it, contact us at support@northgridsupply.com and we’ll look into it immediately.
6. Restocking Fees
Change-of-mind returns are subject to a 25% restocking fee. Damaged, defective, or incorrect items are not charged a restocking fee.
The Pony Compact Step-Thru Electric Bike combines a compact step-through frame with 20" x 4.0" Kenda fat tires for daily commuting and riding on surfaces including sand, snow, gravel, and rough trails. Its 6061 aluminum frame uses an internally routed, removable battery design.
A BAFANG geared hub motor delivers 750W rated output, 1000W peak output, and up to 80NM of torque. Power comes from a 48V 15Ah, 720Wh lithium-ion battery with LG 21700 cells, with an average listed pedal-assist range of 40 miles.
The bike also includes hydraulic front suspension, front and rear hydraulic disc brakes, a Shimano 7-speed drivetrain, a multifunctional color display, thumb throttle, and a 330-lb. payload capacity.
MOTOR
750W
AVG. RANGE
40 Miles
TOP SPEED
25 MPH
TIRE
4.0" Fat Tires
BATTERY
48V 15AH
PAYLOAD CAPACITY
330 lbs
Key Features
Pony
The Velowave Pony Compact Step-Thru Electric Bike is a powerful fat tire ebike built for adventure and daily commuting. With a step-thru frame for easy access, a 750-watt electric bike motor for speed and stability, and 20”x4” fat tires for superior grip, it’s ready for any terrain. Its 48V/15Ah LG battery provides up to 40 miles per charge, making it the perfect adventure ebike for city streets and off-road trails alike.
Fat Tire Design
The 20"×4.0" Kenda Fat Tires provide superior traction and stability, making this fat tire ebike suitable for sand, snow, gravel, and rough trails.
750W BAFANG Motor
This 750-watt electric bike is equipped with a high-speed BAFANG geared motor, ensuring powerful acceleration and a smooth ride at peak speeds.
Comfortable Wide Saddle
Featuring a widened and enlarged seat pad for enhanced comfort during long rides, focusing on every detail for an enjoyable riding experience.
Durable Aluminum Frame
Built with aerospace-grade aluminum, this adventure ebike balances durability and a lightweight structure, offering a sleek yet strong frame.
Long-lasting Battery
The 48V/15AH LG lithium battery delivers a range of up to 40 miles per full charge, supporting fast charging, perfect for long-distance rides.
Front Suspension
Reduces frame vibration on rough roads, enhancing stability, comfort, and control, ensuring a safer and more enjoyable riding experience.
Shimano Drivetrain
Smooth-shifting Shimano 7-speed drivetrain for seamless adjustment of riding speed across different terrains and conditions.
Smart Display
Features front and rear hydraulic disc brake system for smooth braking in any condition, along with essential ride data including assist level, battery indicator, riding speed, and mileage.
Bright Headlight
Equipped with a bright 48V 10W LED headlight for enhanced safety during night rides, ensuring visibility and ease of riding day and night.
Specifications
Class: Class 2
Maximum Speed: 25 MPH by pedal assistance; 20 MPH by throttle
Range: Average 40 miles on PAS; up to 40 miles on Level 1; 23 miles on throttle
Warranty: 2-year initial warranty for e-bikes purchased after March 22, 2024. Battery packs are covered for 2 years from the original retail purchase date or up to 300 charging cycles, whichever occurs first. The motor, controller, display, charger, and throttle are covered for 2 years from the date of purchase. Bicycle frames are covered for 2 years against manufacturing defects, and mechanical components are covered for 1 year against manufacturing defects. Warranty exclusions, limitations, procedures, and conditions apply.
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