You can typically expect your items to arrive within 4–7 business days, depending on your location and product availability.
What is your Return Policy?
At Northgrid Supply, we want every customer to shop with confidence. If something doesn’t go as planned, we’ve made returns and refunds simple and fair. Here’s how it works:
1. Return Window
You can request a return within 30 days of receiving your order. Unfortunately, we’re unable to accept returns after that time frame.
2. Who Pays for Return Shipping?
If your item arrives damaged, defective, or incorrect, we’ll cover the return shipping cost.
If you’re returning an item because you changed your mind, you’ll be responsible for return shipping fees.
3. Damaged or Defective Items
Received something broken or not working properly? Contact us within 30 days. We’ll provide a prepaid return label and once the item is returned and inspected, we’ll issue either a full refund or a replacement—including any original shipping costs.
4. Changed Your Mind?
If you no longer want the item, you can return it within 30 days—as long as it's unused, in its original packaging, and in resellable condition. You’ll need to handle the return shipping, and once we receive and inspect it, we’ll refund the product cost (excluding shipping).
5. Refund Processing
Once we receive and approve your return, we’ll send a confirmation email and issue a refund to your original payment method within 7 business days. Please allow additional time for banks or credit card companies to process and reflect the refund.
If it’s been over 10 business days since your refund was approved and you still don’t see it, contact us at support@northgridsupply.com and we’ll look into it immediately.
6. Restocking Fees
Change-of-mind returns are subject to a 25% restocking fee. Damaged, defective, or incorrect items are not charged a restocking fee.
The Rover Step-Thru Electric Bike is a Class 3 fat-tire electric bike built around a 6061 aluminum step-through frame with an internally routed, removable battery. Its 26" x 4.0" Kenda fat tires and hydraulic front suspension are designed to support riding across varied terrain while maintaining an accessible step-through configuration.
A BAFANG geared hub motor delivers 750W rated power, 1275W peak output, and up to 80NM of torque. Power comes from a removable 48V 15Ah, 720Wh battery using LG 21700 cells, with an average listed pedal-assist range of 50 miles.
The bike also includes a Shimano 7-speed drivetrain, front and rear hydraulic disc brakes, a multifunctional color display, cadence-sensor pedal assistance, thumb throttle, and a 330-lb. payload capacity.
MOTOR
750W
AVG. RANGE
50 Miles
TOP SPEED
28 MPH
TIRE
4.0" Fat Tires
BATTERY
48V 15AH
PAYLOAD CAPACITY
330 lbs
Key Features
Rover Step-Thru
Feel the perfect combination of style and power with Rover - featuring a sleek all-aluminum body and a powerful 750W BAFANG gear hub motor that delivers an impressive range of up to 50 miles per charge. Say goodbye to rider fatigue and enjoy extended ride time on your journeys with Rover - making every ride effortless and enjoyable!
750W BAFANG Motor
Robust 750W BAFANG motor provides effortless acceleration and secure control for tackling inclines and challenging terrain.
Kenda Fat Tire
Versatile Kenda 26"×4.0" Fat Tire adapts to various terrains for a smooth and reliable ride.
Long-lasting Battery
Enjoy extended rides with confidence using the removable 48V 15Ah battery, offering up to 50 miles per charge and fast-charging capability.
Bright Headlight
Illuminate your path with confidence using the bright 48V 10W LED Light for enhanced visibility during night rides.
Hydraulic Brakes & Display
Stable braking performance and convenient monitoring with hydraulic disc brakes and multifunctional display.
Front Suspension
Ride comfortably over uneven terrain with front hydraulic suspension fork, offering reduced vibration and improved stability.
Shimano Drivetrain
Smooth Shimano 7-speed drivetrain ensures seamless gear transitions and optimal control for varying terrains.
Comfortable Wide Saddle
Enjoy long rides in comfort with widened saddle featuring integrated rear reflectors for added safety and reduced fatigue.
6061 Aluminum Structure
Durable 6061 aluminum frame provides strength and reliability for adventurous cycling, featuring a sleek and modern design.
Specifications
Class: Class 3
Maximum Speed: 28 MPH by pedal assistance; 20 MPH by throttle
Range: Average 50 miles on PAS; up to 50 miles on Level 1; 30 miles on throttle
Warranty: 2-year initial warranty for e-bikes purchased after March 22, 2024. Battery packs are covered for 2 years from the original retail purchase date or up to 300 charging cycles, whichever occurs first. The motor, controller, display, charger, and throttle are covered for 2 years from purchase. Bicycle frames are covered for 2 years against manufacturing defects, and mechanical components are covered for 1 year against manufacturing defects. Warranty exclusions, limitations, procedures, and conditions apply.
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Frequently Asked Questions
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SATISFACTION GUARANTEED
If your order arrives defective or fails to
function properly, you will receive a full 100% refund!
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