You can typically expect your items to arrive within 4–7 business days, depending on your location and product availability.
What is your Return Policy?
At Northgrid Supply, we want every customer to shop with confidence. If something doesn’t go as planned, we’ve made returns and refunds simple and fair. Here’s how it works:
1. Return Window
You can request a return within 30 days of receiving your order. Unfortunately, we’re unable to accept returns after that time frame.
2. Who Pays for Return Shipping?
If your item arrives damaged, defective, or incorrect, we’ll cover the return shipping cost.
If you’re returning an item because you changed your mind, you’ll be responsible for return shipping fees.
3. Damaged or Defective Items
Received something broken or not working properly? Contact us within 30 days. We’ll provide a prepaid return label and once the item is returned and inspected, we’ll issue either a full refund or a replacement—including any original shipping costs.
4. Changed Your Mind?
If you no longer want the item, you can return it within 30 days—as long as it's unused, in its original packaging, and in resellable condition. You’ll need to handle the return shipping, and once we receive and inspect it, we’ll refund the product cost (excluding shipping).
5. Refund Processing
Once we receive and approve your return, we’ll send a confirmation email and issue a refund to your original payment method within 7 business days. Please allow additional time for banks or credit card companies to process and reflect the refund.
If it’s been over 10 business days since your refund was approved and you still don’t see it, contact us at support@northgridsupply.com and we’ll look into it immediately.
6. Restocking Fees
In some cases, a restocking fee may apply depending on the item and return reason. If applicable, we’ll clearly communicate this during your return request process.
MultiPlus 12/1200 - 50-16 - 120V - VE. Bus
The MultiPlus is a powerful true sine wave inverter, a sophisticated battery charger that features adaptive charge technology, and a high-speed AC transfer switch in a single compact enclosure. Next to these primary functions, the MultiPlus has several advanced features, as outlined below.
Parallel Operation and Three-Phase Capability
Up to six Multis can operate in parallel to achieve higher power output. In addition to parallel connection, three units can be configured for three-phase output.
PowerControl - Dealing with Limited Generator, Shore Side or Grid Power
With the Multi Control Panel, a maximum generator or shore current can be set. The MultiPlus will then take account of other AC loads and use whatever is extra for charging, thus preventing the generator or shore supply from being overloaded.
PowerAssist - Boosting the Capacity of Shore or Generator Power
This feature takes the principle of PowerControl to a further dimension. It allows MultiPlus to supplement the capacity of the alternative source. Where peak power is often required only for a limited period, the MultiPlus will make sure that insufficient shore or generator power is immediately compensated for by power from the battery. When the load is reduced, the spare power is used to recharge the battery.
Four Stage Adaptive Charger and Dual-Bank Battery Charging
The main output provides a powerful charge to the battery system using advanced ‘adaptive charge’ software. The software fine-tunes the three-stage automatic process to suit the condition of the battery and adds a fourth stage for long periods of float charging. The adaptive charge process is described in more detail on the Charger datasheet and Victron's website under Technical Information. In addition to this, the MultiPlus will charge a second battery using an independent trickle charge output intended for a main engine or generator starter battery.
High Start-Up Power
It is needed to start high-inrush loads such as power converters for LED lamps, halogen lamps, or electric tools.
Search Mode
When Search Mode is ‘on’, the power consumption of the inverter in no-load operation is decreased by approx. 70%. In this mode, the Multi, when operating in inverter mode, is switched off in case of no load or very low load and switches on every two seconds for a short period. If the output current exceeds a set level, the inverter will continue to operate. If not, the inverter will shut down again.
Programmable Relay
By default, the programmable relay is set as an alarm relay, i.e. the relay will de-energize in the event of an alarm or a pre-alarm (inverter almost too hot, ripple on the input almost too high, battery voltage almost too low).
Remote On/Off/Charger On
Three pole connector.
On-Site System Configuring, Monitoring, and Control
After installation, the MultiPlus is ready to go. Some settings can be changed with DIP switches. 500/800/1200VA models: remote switch/battery charge voltage/inverter frequency/search mode. 1600/2000VA models: battery charge voltage/search mode. For more settings use VE-Config or the VE. Bus Smart dongle.
Remote Configuring and Monitoring
Install a Cerbo GX or other GX product to connect to the internet. Operational data can be stored and displayed on Victron's VRM (Victron Remote Management) website, free of charge. When connected to the internet, systems can be accessed remotely, and settings can be changed.
Specifications:
PowerControl: Yes
PowerAssist: Yes
Transfer Switch (A): 16
Inverter Specifications:
Input Voltage Range (V DC): 9,5 – 17 V
Output voltage: 120 VAC, ± 2%
Continuous Output Power at 25°C (VA): 1200
Continuous Output Power at 25°C (W): 1000
Continuous Output Power at 40°C (W): 900
Continuous Output Power at 65°C (W): 600
Peak Power (W): 2400
Maximum Efficiency (%): 93
Zero Load Power (W): 13
Zero Load Power in Search Mode (W): 4
Charger Specifications:
AC Input voltage range 95 - 140 V
AC Input Frequency range: 55-66Hz
Charge Voltage Absorption (V DC): 14,4
Charge Voltage Float (V DC): 13,8
Storage Mode (V DC): 13,2
Charge Current House Battery (A): 50
Charge Current Starter Battery (A): 1
Battery Temperature Sensor: Yes
General Specifications:
Programmable Relay: Yes (1x)
Protection: a - g
VE.Bus Communication Port: For parallel and three-phase operation, remote monitoring and system integration (RJ45-splitter ASS030065510 needed for 500 / 800 / 1200 VA models)
Remote On-Off: On/off/charger only
DIP Switches: Yes
Internal DC Fuse: 200A
Operating Temperature Range: -40 - +65°C / -40 to 150°F (fan-assisted cooling), Humidity (non-condensing) max 95%
Enclosure Specifications:
Common Characteristics: Material & Color: aluminum (blue RAL 5012) / Protection category: IP 21
Battery-Connection: 35 mm²
AC-Connection: G-ST18i connector
Weight: 8.2 kg (18.1 lbs)
Dimensions (H x W x D): 406 x 250 x 100 mm / 15.98 x 9.84 x 3.94 in.
Standards:
Safety: EN-IEC 60335-1, EN-IEC 60335-2-29, EN 62109-1
Emission, Immunity: EN 55014-1, EN 55014-2, EN-IEC 61000-3-2, EN-IEC 61000-3-3, IEC 61000-6-1, IEC 61000-6-2, IEC 61000-6-3
Automotive Directive: ECE R10-5
Protection: Output short circuit, Overload, Battery voltage too high, Battery voltage too low, Temperature too high, 230VAC on inverter output, Input voltage ripple too high
Non-linear load, crest factor 3:1
Up to 25°C ambient
Programmable relay which can be set for: general alarm, DC under voltage or generator start/stop signal function. AC rating: 4 A at 120 V DC rating: 4 A up to 35 V, 1 A up to 60 V
For parallel and three-phase operation an RJ45-splitter ASS030065510 is needed.