You can typically expect your items to arrive within 4–7 business days, depending on your location and product availability.
What is your Return Policy?
At Northgrid Supply, we want every customer to shop with confidence. If something doesn’t go as planned, we’ve made returns and refunds simple and fair. Here’s how it works:
1. Return Window
You can request a return within 30 days of receiving your order. Unfortunately, we’re unable to accept returns after that time frame.
2. Who Pays for Return Shipping?
If your item arrives damaged, defective, or incorrect, we’ll cover the return shipping cost.
If you’re returning an item because you changed your mind, you’ll be responsible for return shipping fees.
3. Damaged or Defective Items
Received something broken or not working properly? Contact us within 30 days. We’ll provide a prepaid return label and once the item is returned and inspected, we’ll issue either a full refund or a replacement—including any original shipping costs.
4. Changed Your Mind?
If you no longer want the item, you can return it within 30 days—as long as it's unused, in its original packaging, and in resellable condition. You’ll need to handle the return shipping, and once we receive and inspect it, we’ll refund the product cost (excluding shipping).
5. Refund Processing
Once we receive and approve your return, we’ll send a confirmation email and issue a refund to your original payment method within 7 business days. Please allow additional time for banks or credit card companies to process and reflect the refund.
If it’s been over 10 business days since your refund was approved and you still don’t see it, contact us at support@northgridsupply.com and we’ll look into it immediately.
6. Restocking Fees
In some cases, a restocking fee may apply depending on the item and return reason. If applicable, we’ll clearly communicate this during your return request process.
MultiPlus 12/3000 - 120-50 - 230V - VE.Bus
The MultiPlus, as the name suggests, is a combined inverter and charger in one elegant package. Its many features include a true sine wave inverter, adaptive charging, hybrid PowerAssist technology, and multiple system integration features.
Two AC Outputs
The main output has no-break functionality. The MultiPlus takes over the supply to the connected loads in the event of a grid failure or when shore/generator power is disconnected. This happens so fast (less than 20 milliseconds) that computers and other electronic equipment will continue to operate without disruption.
The second output is live only when AC is available on the input of the MultiPlus. Loads that should not discharge the battery, like a water heater, for example, can be connected to this output (a second output is available on models rated at 3 kVA and more).
Virtually Unlimited Power Thanks to Parallel Operation
Up to 6 Multis can operate in parallel to achieve a higher power output. Six 24/5000/120 units, for example, will provide 25 kW / 30 kVA output power with 720 AMP charging capacity.
Three Phase Capability
In addition to parallel connections, three units of the same model can be configured for three-phase output. But that’s not all up to 6 sets of three units can be connected in parallel for a 75 kW / 90 kVA inverter and more than 2000 Amp charging capacity.
PowerControl - Dealing with Limited Generator, Shore Side or Grid Power
The MultiPlus is a very powerful battery charger. It will therefore draw a lot of current from the generator or shoreside supply (nearly 10 A per 5 kVA Multi at 230 VAC). With the Multi Control Panel, a maximum generator or shore current can be set. The MultiPlus will then take account of other AC loads and use whatever is extra for charging, thus preventing the generator or shore supply from being overloaded.
PowerAssist - Boosting the capacity of shore or generator power
This feature takes the principle of PowerControl to a further dimension. It allows MultiPlus to supplement the capacity of the alternative source. Where peak power is often required only for a limited period, the MultiPlus will make sure that insufficient shore or generator power is immediately compensated for by power from the battery. When the load reduces the spare power is used to recharge the battery.
Solar energy: AC Power is Available Even During a Grid Failure
The MultiPlus can be used in off-grid as well as grid-connected PV and other alternative energy systems. Loss of mains detection software is available.
System Configuring:
In the case of a stand-alone application, if settings have to be changed, this can be done in a matter of minutes with a DIP switch setting procedure
Parallel and three-phase applications can be configured with VE.Bus Quick Configure and VE.Bus System Configurator software
Off-grid, grid-interactive, and self-consumption applications, involving grid-tie inverters and/or MPPT Solar Chargers can be configured with Assistants (dedicated software for specific applications)
On-site Monitoring and Control
Several options are available: Battery Monitor, Multi Control Panel, Color control for GX or other GX devices, smartphone, tablet (Bluetooth Smart), laptop, or computer (USB or RS232).
Remote Monitoring and Control
Color Control GX or other GX devices. Data can be stored and displayed on our VRM (Victron Remote Management) website, free of charge.
Remote Configuring
When connected to the Ethernet, systems with a Color Control GX or other GX device can be accessed, and settings can be changed remotely
Specifications:
PowerControl: Yes
PowerAssist: Yes
Transfer Switch (A): 16 or 50
Inverter Specifications:
Input Voltage Range (V DC): 9,5 – 17 V 19 – 33 V 38 – 66 V
Emission, Immunity: EN 55014-1, EN 55014-2, EN-IEC 61000-3-2, EN-IEC 61000-3-3, IEC 61000-6-1, IEC 61000-6-2, IEC 61000-6-3
Road Vehicles: 12V and 24V models: ECE R10-4
Anti-Islanding: See Victron's website
Can be adjusted to 60 HZ. 120 V models available on request
Protection Key: Output short circuit, overload, battery voltage too high, battery voltage too low, temperature too high, 230 VAC on the inverter output, input voltage ripple is too high
Non-linear load, crest factor 3:1
Up to 25°C ambient
Switches off when no external AC source is available
Programmable Relay That Can, Among Other Things, Be Set for General Alarm Including DC Undervoltage or genset start/stop function / AC rating: 230 V/4A / DC rating: 4 A up to 35 VDC, 1 A up to 60 VDC / A.o. to communicate with a lithium-ion battery BMS