You can typically expect your items to arrive within 4–7 business days, depending on your location and product availability.
What is your Return Policy?
At Northgrid Supply, we want every customer to shop with confidence. If something doesn’t go as planned, we’ve made returns and refunds simple and fair. Here’s how it works:
1. Return Window
You can request a return within 30 days of receiving your order. Unfortunately, we’re unable to accept returns after that time frame.
2. Who Pays for Return Shipping?
If your item arrives damaged, defective, or incorrect, we’ll cover the return shipping cost.
If you’re returning an item because you changed your mind, you’ll be responsible for return shipping fees.
3. Damaged or Defective Items
Received something broken or not working properly? Contact us within 30 days. We’ll provide a prepaid return label and once the item is returned and inspected, we’ll issue either a full refund or a replacement—including any original shipping costs.
4. Changed Your Mind?
If you no longer want the item, you can return it within 30 days—as long as it's unused, in its original packaging, and in resellable condition. You’ll need to handle the return shipping, and once we receive and inspect it, we’ll refund the product cost (excluding shipping).
5. Refund Processing
Once we receive and approve your return, we’ll send a confirmation email and issue a refund to your original payment method within 7 business days. Please allow additional time for banks or credit card companies to process and reflect the refund.
If it’s been over 10 business days since your refund was approved and you still don’t see it, contact us at support@northgridsupply.com and we’ll look into it immediately.
6. Restocking Fees
In some cases, a restocking fee may apply depending on the item and return reason. If applicable, we’ll clearly communicate this during your return request process.
Polaris 1
Polaris 1 is a sleek, triangle-style rooftop tent built for travelers who value speed, simplicity, and dependable performance. Designed to set up in less than a minute, it fits most vehicle types and is ready for everything from weekend camping trips to extended outdoor adventures. With its durable aluminum shell, stainless steel supports, and streamlined design, Polaris 1 delivers reliable all-weather protection with a modern, functional look.
Inside, the tent is designed for comfort and convenience, featuring a triple-layer mattress, integrated LED lighting, and generous storage space for a more organized camping experience. Built-in crossbars, dual-track utility mounting, and a telescoping ladder add versatility, making Polaris 1 a practical choice for those who want freedom on the road without unnecessary complexity.
Description
Quick Setup & Universal Fit
Polaris 1 is designed for fast and effortless setup, opening in as little as 30 seconds. Its versatile construction makes it compatible with most vehicle types, making it ideal for spontaneous trips and outdoor travel. A telescopic ladder and integrated LED lighting are included for added convenience at camp.
Full Aluminum Structure with Die-Cast Corners
Built with a full aluminum alloy shell and reinforced by eight die-cast corners, Polaris 1 is engineered for long-term durability. This solid construction provides strong impact resistance and helps the tent maintain its structure over time, unlike tents that rely on plastic-framed components.
Expandable Utility with Dual Tracks & Crossbars
The double-channel base allows for added gear mounting, giving you more flexibility when packing for your trip. The built-in roof rack and crossbars can support extra cargo, solar panels, toolboxes, or other equipment, helping maximize storage and functionality.
All-Weather Protection & Sleep-Friendly Fabric
Made with 310G polyester ripstop fabric, Polaris 1 is designed to perform in changing outdoor conditions. The material includes a waterproof coating, blackout lining, and UV-resistant protection to help keep the interior dry, shaded, private, and comfortable in a wide range of weather.
Enhanced Comfort with 3-Layer Mattress
Inside, Polaris 1 features a triple-layer mattress with felt and anti-condensation padding for improved comfort throughout the year. The interior edges are lined to help reduce moisture buildup and prevent dripping during rainy or colder nights, creating a drier and more comfortable sleeping space.
Premium Hardware & Climate-Ready Design
Polaris 1 is equipped with quality components made for dependable use in different climates. It includes German gas struts rated for 45,000 cycles, durable YKK zippers, breathable mesh vents, and a heater/cooler port for improved airflow and comfort in both hot and damp environments.
What’s Included
1 Retractable Ladder
1 Ladder Bag
1 USB Power Port
1 Heater/Cooler Port
1 Light Strip
1 Installation Kit
1 Luggage Bar Mounting Hardware Set
2 Luggage Bars
2 Support Poles
2 Shoe Bags
1 Anderson Connector
3 Doors
3-Layer Mattress
4 Side Storage Bags
6 Top Cover Pockets
Warranty
Naturnest provides a one-year limited warranty from the original date of purchase. During this period, defective parts may be replaced at Naturnest’s discretion at no cost to the customer. Replacement parts will be supplied, but installation is the responsibility of the customer.
This warranty applies only to customers who purchased directly from Naturnest or from an authorized dealer. Proof of purchase is required for warranty claims on items purchased through an authorized dealer. Second-hand purchases are not covered.
Products sold by Naturnest that are not Naturnest-branded are covered by their respective manufacturers. Certain discounted or clearance tents may have limited warranty coverage, which will be noted at the time of purchase.
This warranty does not cover:
UV damage to fabric or outer shell
Normal wear and tear or cosmetic blemishes from use
Damage caused by misuse, abuse, or accidents
Damage caused by natural events such as storms or strong winds
Cosmetic changes that do not affect product function
Unauthorized repairs or modifications made by the customer
Shipping & Returns
Shipping Policy
We work to process and ship all orders as quickly as possible. Most orders are processed within 2 business days and shipped through a shipping carrier.
Shipping costs are calculated at checkout. International orders may be subject to customs duties and taxes, which are the responsibility of the customer.
Delivery is currently available to:
United States
Canada
Free shipping is available within the United States.
Additional delivery availability includes:
Puerto Rico (PR)
U.S. Virgin Islands (VI)
Guam (GU)
Northern Mariana Islands (MP)
American Samoa (AS)
Hawaii (HI)
Returns & Exchanges
If you are not fully satisfied with your purchase, returns and exchanges are accepted within 30 days of delivery. To qualify, items must be unused, in their original packaging, and in resellable condition.