You can typically expect your items to arrive within 4–7 business days, depending on your location and product availability.
What is your Return Policy?
At Northgrid Supply, we want every customer to shop with confidence. If something doesn’t go as planned, we’ve made returns and refunds simple and fair. Here’s how it works:
1. Return Window
You can request a return within 30 days of receiving your order. Unfortunately, we’re unable to accept returns after that time frame.
2. Who Pays for Return Shipping?
If your item arrives damaged, defective, or incorrect, we’ll cover the return shipping cost.
If you’re returning an item because you changed your mind, you’ll be responsible for return shipping fees.
3. Damaged or Defective Items
Received something broken or not working properly? Contact us within 30 days. We’ll provide a prepaid return label and once the item is returned and inspected, we’ll issue either a full refund or a replacement—including any original shipping costs.
4. Changed Your Mind?
If you no longer want the item, you can return it within 30 days—as long as it's unused, in its original packaging, and in resellable condition. You’ll need to handle the return shipping, and once we receive and inspect it, we’ll refund the product cost (excluding shipping).
5. Refund Processing
Once we receive and approve your return, we’ll send a confirmation email and issue a refund to your original payment method within 7 business days. Please allow additional time for banks or credit card companies to process and reflect the refund.
If it’s been over 10 business days since your refund was approved and you still don’t see it, contact us at support@northgridsupply.com and we’ll look into it immediately.
6. Restocking Fees
In some cases, a restocking fee may apply depending on the item and return reason. If applicable, we’ll clearly communicate this during your return request process.
Polaris Plus is built for adventurers who want convenience without sacrificing performance. This upgraded rooftop triangle tent sets up in under a minute, making it ideal for quick getaways and effortless outdoor travel. Designed with a reinforced aluminum shell and stainless steel supports, it offers dependable all-weather protection for every journey.
Inside, the Polaris Plus features a multi-layer mattress, energy-efficient LED lighting, and expanded storage space for added comfort and functionality. Integrated crossbars and a telescoping ladder enhance its versatility, while the sleek, modern design delivers both practicality and the freedom to explore with confidence.
Description
Ultra-Fast Setup & Versatile Fit
The Polaris Plus is built for quick, hassle-free setup, opening with a simple push so you can get camp-ready in moments. Its versatile design fits most vehicles, making it a practical choice for weekend trips, road travel, and spontaneous outdoor adventures. An extendable ladder and built-in LED lighting add convenience and make setup even easier when arriving at camp.
Reinforced Aluminum Shell with Premium Alloy Corners
Constructed from high-strength aluminum alloy, the Polaris Plus is designed for long-lasting durability in rugged outdoor conditions. Reinforced die-cast alloy corners add extra strength and impact resistance, helping the shell maintain its structure and performance over time.
Advanced Utility with Integrated Crossbars & Dual Tracks
Designed with upgraded dual-channel tracks and integrated crossbars, the Polaris Plus offers added flexibility for carrying extra gear. The roof rack system provides convenient space for cargo, solar panels, and other travel essentials, helping you stay organized and maximize storage on every trip.
Superior Weather Protection & All-Season Comfort
Made with 310G polyester ripstop fabric, the Polaris Plus is engineered to perform in changing weather conditions. Its waterproof coating, blackout lining, and UV-resistant construction help protect against rain, sun, and harsh outdoor elements, creating a dry, shaded, and more private interior.
Enhanced Comfort with Multi-Layer Mattress & Insulation
Inside, the Polaris Plus includes a three-layer mattress designed for year-round comfort. Added thermal insulation, moisture-wicking felt, anti-condensation padding, and sealed edges help reduce dampness and retain warmth, creating a more comfortable sleeping environment in both cool and wet conditions.
Premium Features for Any Climate
The Polaris Plus is equipped with high-quality components built for dependable use in a variety of environments. Features such as German-engineered gas struts rated for 45,000 cycles, durable YKK zippers, breathable mesh vents, and a heater/cooler port help deliver comfort and performance in hot, humid, rainy, or cold weather.
What’s Included
1 Retractable Ladder
1 Ladder Bag
1 USB Power Port
1 Heater/Cooler Port
1 Light Strip
1 Installation Kit
1 Luggage Bar Mounting Hardware Set
2 Luggage Bars
2 Shoe Bags
2 Anderson Connectors
3 Doors
3-Layer Mattress
4 Side Storage Bags
6 Top Cover Pockets
7 Support Poles
Warranty
Naturnest provides a one-year limited warranty from the original date of purchase. During this period, defective parts may be replaced at Naturnest’s discretion at no cost to the customer. Replacement parts will be provided, but installation remains the responsibility of the customer.
This warranty applies only to customers who purchased directly from Naturnest or from an authorized dealer. Proof of purchase is required for warranty claims made on items purchased through an authorized dealer. Second-hand purchases are not covered.
Products sold by Naturnest that are not branded by Naturnest are covered by their respective manufacturers. Certain discounted or clearance tents may come with limited warranty coverage, which will be indicated at the time of purchase.
This warranty does not cover:
UV damage to fabric or outer shell
Normal wear and tear or cosmetic marks from regular use
Damage caused by misuse, abuse, or accidents
Damage caused by natural events such as storms or strong winds
Cosmetic or aesthetic changes that do not affect functionality
Unauthorized repairs or product modifications made by the customer
Shipping & Returns
Shipping Policy
We aim to process and ship all orders as quickly as possible. Most orders are processed within 2 business days and shipped through a shipping carrier.
Shipping costs are calculated at checkout. International orders may be subject to customs duties or taxes, which are the responsibility of the customer.
Delivery is currently available to:
United States
Canada
Free shipping is available within the United States.
Additional delivery availability includes:
Puerto Rico (PR)
U.S. Virgin Islands (VI)
Guam (GU)
Northern Mariana Islands (MP)
American Samoa (AS)
Hawaii (HI)
Returns & Exchanges
If you are not fully satisfied with your purchase, returns and exchanges are accepted within 30 days of delivery. To qualify, items must be unused, in their original packaging, and in resellable condition.