You can typically expect your items to arrive within 4–7 business days, depending on your location and product availability.
What is your Return Policy?
At Northgrid Supply, we want every customer to shop with confidence. If something doesn’t go as planned, we’ve made returns and refunds simple and fair. Here’s how it works:
1. Return Window
You can request a return within 30 days of receiving your order. Unfortunately, we’re unable to accept returns after that time frame.
2. Who Pays for Return Shipping?
If your item arrives damaged, defective, or incorrect, we’ll cover the return shipping cost.
If you’re returning an item because you changed your mind, you’ll be responsible for return shipping fees.
3. Damaged or Defective Items
Received something broken or not working properly? Contact us within 30 days. We’ll provide a prepaid return label and once the item is returned and inspected, we’ll issue either a full refund or a replacement—including any original shipping costs.
4. Changed Your Mind?
If you no longer want the item, you can return it within 30 days—as long as it's unused, in its original packaging, and in resellable condition. You’ll need to handle the return shipping, and once we receive and inspect it, we’ll refund the product cost (excluding shipping).
5. Refund Processing
Once we receive and approve your return, we’ll send a confirmation email and issue a refund to your original payment method within 7 business days. Please allow additional time for banks or credit card companies to process and reflect the refund.
If it’s been over 10 business days since your refund was approved and you still don’t see it, contact us at support@northgridsupply.com and we’ll look into it immediately.
6. Restocking Fees
In some cases, a restocking fee may apply depending on the item and return reason. If applicable, we’ll clearly communicate this during your return request process.
Orion 1 Plus
Orion 1 Plus is designed for modern explorers who want comfort, convenience, and dependable protection on every trip. With its aerodynamic hardshell design, spacious interior, and practical built-in features, this rooftop tent is made for both weekend getaways and longer outdoor adventures. Thoughtful additions like an air conditioner port, USB power access, built-in lighting, and blackout fabric help create a more comfortable camping experience in a variety of conditions.
Built with a durable ABS shell and an upgraded comfort system, Orion 1 Plus offers a practical balance of strength, insulation, and convenience for travelers who want more from their rooftop tent setup.
Description
Built-in Air Conditioner Port for All-Season Comfort
Orion 1 Plus includes a built-in A/C interface that allows easy connection to a portable air conditioning system. This feature helps create a more comfortable interior climate in both hot and cool weather, making the tent better suited for year-round camping.
Aerodynamic ABS Shell with Streamlined Design
Crafted from durable ABS material, the hard shell is designed to handle UV exposure, heat, and humidity without easily deforming, fading, or cracking. Its aerodynamic shape helps reduce wind resistance during travel while contributing to a more efficient and streamlined driving experience.
Enhanced Comfort System
Inside, Orion 1 Plus features an upgraded three-layer mattress combined with a solid oak base for improved comfort, insulation, and moisture resistance. The mounting system is designed to pass through a single solid oak board, helping create a smoother sleeping surface with better structural support and fewer uneven pressure points.
Integrated Lighting & USB Power Access
Built-in LED light strips add convenient nighttime illumination, while multiple USB switch interfaces make it easier to charge devices or connect external power sources during your trip. These features help support a more practical and comfortable campsite setup.
All-Around Sunshade & Blackout Fabric for Privacy and Protection
Four-sided awnings provide added coverage from sun and rain, helping improve comfort around the tent in changing weather. Inside, full blackout fabric helps block outside light for better rest, whether you’re camping during daylight hours or in brightly lit environments.
Convenient Power Support for Travel
The built-in USB port and Anderson connector add flexibility for powering accessories and devices during outdoor travel. Whether used for weekend camping or extended road trips, these features make it easier to stay connected and comfortable along the way.
What’s Included
1 Retractable Ladder
1 Ladder Bag
1 Installation Kit
1 Light Strip
1 USB Power Port
2 Shoe Bags
2 Anderson Connectors
2 Doors
2 Side Windows
3-Layer Mattress
4 Side Pockets
8 Support Poles
Warranty
Naturnest provides a one-year limited warranty from the original date of purchase. During this period, defective parts may be replaced at Naturnest’s discretion at no cost to the customer. Replacement parts will be provided, but installation is the responsibility of the customer.
This warranty applies only to customers who purchased directly from Naturnest or from an authorized dealer. Proof of purchase is required for warranty claims on products purchased through an authorized dealer. Second-hand purchases are not covered.
Products sold by Naturnest that are not Naturnest-branded are covered by their respective manufacturers. Some discounted or clearance tents may have limited warranty coverage, which will be noted at the time of purchase.
This warranty does not cover:
UV damage to fabric or outer shell
Normal wear and tear or cosmetic blemishes from use
Damage caused by misuse, abuse, or accidents
Damage caused by natural events such as storms or strong winds
Cosmetic changes that do not affect functionality
Unauthorized repairs or modifications made by the customer
Shipping & Returns
Shipping Policy
We strive to process and ship all orders as quickly as possible. Most orders are processed within 2 business days and shipped through a shipping carrier.
Shipping costs are calculated at checkout. International orders may be subject to customs duties and taxes, which are the responsibility of the customer.
Delivery is currently available to:
United States
Canada
Free shipping is available within the United States.
Additional delivery availability includes:
Puerto Rico (PR)
U.S. Virgin Islands (VI)
Guam (GU)
Northern Mariana Islands (MP)
American Samoa (AS)
Hawaii (HI)
Returns & Exchanges
If you are not fully satisfied with your purchase, returns and exchanges are accepted within 30 days of delivery. To qualify, items must be unused, in their original packaging, and in resellable condition.