You can typically expect your items to arrive within 4–7 business days, depending on your location and product availability.
What is your Return Policy?
At Northgrid Supply, we want every customer to shop with confidence. If something doesn’t go as planned, we’ve made returns and refunds simple and fair. Here’s how it works:
1. Return Window
You can request a return within 30 days of receiving your order. Unfortunately, we’re unable to accept returns after that time frame.
2. Who Pays for Return Shipping?
If your item arrives damaged, defective, or incorrect, we’ll cover the return shipping cost.
If you’re returning an item because you changed your mind, you’ll be responsible for return shipping fees.
3. Damaged or Defective Items
Received something broken or not working properly? Contact us within 30 days. We’ll provide a prepaid return label and once the item is returned and inspected, we’ll issue either a full refund or a replacement—including any original shipping costs.
4. Changed Your Mind?
If you no longer want the item, you can return it within 30 days—as long as it's unused, in its original packaging, and in resellable condition. You’ll need to handle the return shipping, and once we receive and inspect it, we’ll refund the product cost (excluding shipping).
5. Refund Processing
Once we receive and approve your return, we’ll send a confirmation email and issue a refund to your original payment method within 7 business days. Please allow additional time for banks or credit card companies to process and reflect the refund.
If it’s been over 10 business days since your refund was approved and you still don’t see it, contact us at support@northgridsupply.com and we’ll look into it immediately.
6. Restocking Fees
In some cases, a restocking fee may apply depending on the item and return reason. If applicable, we’ll clearly communicate this during your return request process.
Polaris 2
Polaris 2 is designed for outdoor travelers who want added comfort, more space, and dependable all-weather protection. Built with an extended interior and dual-layer fabric, this rooftop tent helps reduce condensation while creating a roomier, more comfortable sleeping environment. Whether you're camping in cold, damp conditions or simply need more space to relax and store gear, Polaris 2 delivers a practical balance of durability, comfort, and convenience for every adventure.
With its reinforced aluminum shell, integrated storage options, and multi-layer mattress, Polaris 2 is made for travelers who want a more enjoyable rooftop camping experience without sacrificing performance in changing weather conditions.
Description
Dual-Layer Fabric for Condensation Control
Polaris 2 features advanced dual-layer fabric designed to keep the interior drier and more breathable in humid, wet, or cold environments. This construction helps reduce condensation buildup, making overnight stays more comfortable in a wider range of weather conditions.
Extended Interior for Maximum Space
A redesigned structure provides increased interior room, giving you more space to move, rest, and organize your gear. This expanded layout makes Polaris 2 especially well-suited for couples, longer trips, or campers who prefer extra comfort inside the tent.
Reinforced Aluminum Shell
Built from high-strength aluminum alloy and reinforced with die-cast corners, Polaris 2 is designed for long-term durability. Its rugged shell offers dependable protection against wind, rain, and regular outdoor use while maintaining its structural strength over time.
Expandable Storage System
The dual-track base and integrated crossbars make it easy to carry extra gear and travel essentials. This setup supports added accessories such as solar panels, tools, and cargo, helping maximize vertical storage and improve organization during your trip.
All-Weather Protection
Constructed with premium polyester ripstop fabric, Polaris 2 is designed to perform in changing outdoor conditions. The material features full waterproof protection and UV resistance to help shield against rain, sun, and other environmental elements.
Multi-Layer Comfort Mattress
Inside, the tent includes a triple-layer mattress with thermal insulation and moisture-wicking padding for improved comfort in every season. This design helps keep the sleeping area warmer, drier, and more comfortable during both cool nights and damp weather.
What’s Included
1 Retractable Ladder
1 Ladder Bag
1 USB Power Port
1 Heater/Cooler Port
1 Light Strip
1 Installation Kit
1 Luggage Bar Mounting Hardware Set
2 Luggage Bars
2 Shoe Bags
2 Anderson Connectors
3 Doors
3-Layer Mattress
4 Side Storage Bags
6 Top Cover Pockets
Warranty
Naturnest provides a one-year limited warranty from the original date of purchase. During this period, defective parts may be replaced at Naturnest’s discretion at no cost to the customer. Replacement parts will be provided, but installation is the responsibility of the customer.
This warranty applies only to customers who purchased directly from Naturnest or from an authorized dealer. Proof of purchase is required for warranty claims on products purchased through an authorized dealer. Second-hand purchases are not covered.
Products sold by Naturnest that are not Naturnest-branded are covered by their respective manufacturers. Some discounted or clearance tents may have limited warranty coverage, which will be noted at the time of purchase.
This warranty does not cover:
UV damage to fabric or outer shell
Normal wear and tear or cosmetic blemishes from regular use
Damage caused by misuse, abuse, or accidents
Damage caused by natural events such as storms or strong winds
Cosmetic changes that do not affect functionality
Unauthorized repairs or modifications made by the customer
Shipping & Returns
Shipping Policy
We aim to process and ship all orders as quickly as possible. Most orders are processed within 2 business days and shipped through a shipping carrier.
Shipping costs are calculated at checkout. International orders may be subject to customs duties and taxes, which are the responsibility of the customer.
Delivery is currently available to:
United States
Canada
Free shipping is available within the United States.
Additional delivery availability includes:
Puerto Rico (PR)
U.S. Virgin Islands (VI)
Guam (GU)
Northern Mariana Islands (MP)
American Samoa (AS)
Hawaii (HI)
Returns & Exchanges
If you are not fully satisfied with your purchase, returns and exchanges are accepted within 30 days of delivery. To qualify, items must be unused, in their original packaging, and in resellable condition.